Frequently Asked Questions – Window and Door Services

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✅ You can request a free quote by using our online contact form, giving us a call, or sending an email. We typically respond within 24 hours with a clear, no-obligation estimate. 

✅ Yes, we offer 24/7 emergency repairs and boarding-up services across London, Kent, Essex, and the surrounding areas. Contact us anytime for urgent support. 

✅ All our installations come with a 10-year guarantee. We are also FENSA registered and fully insured, giving you complete peace of mind. 

✅ We serve customers across London, Kent, Essex, Surrey, and the South East. We also take on large commercial projects across the wider UK. 

✅ Yes, we work with homeowners, landlords, housing associations, schools, and main contractors on both residential and commercial projects.

✅ We install a wide range of uPVC, aluminium, timber, composite, bifold, French, sliding, and fire-rated doors, as well as double-glazed and triple-glazed windows. 

✅ Yes. We are FENSA certified, and our team holds a wide range of training including first aid, asbestos awareness, manual handling, working at height, fire safety, and health and safety compliance across all works. 

✅ Most window or door installations are completed in a single day. Larger, bespoke, or commercial projects may take longer — we'll always provide clear timelines in advance. 

✅ We combine fast lead times, expert workmanship, 10-year guarantees, 24/7 emergency support, and a personal, professional service trusted across the South East. 

✅ Lead times vary depending on the product and job size, but most window and door installations are completed within 1–3 weeks from quote approval. We’ll always confirm exact timelines before work begins. 

✅ Yes. We typically require a 50% deposit upfront to cover the cost of materials and secure your installation slot. The remaining 50% is due upon completion of the work, once you’re satisfied with the finished result. For larger or commercial projects, we may agree on a different staged payment structure in advance. 

✅ Not necessarily. As long as we have agreed access, we can complete the work. We’ll keep you updated and ensure the site is left clean and secure. 

✅ Yes. We can advise on when planning permission or building control may apply and ensure all FENSA-regulated work meets compliance standards. 

✅ We accept bank transfer (BACS) as our primary payment method. We also offer a range of payment options, and for larger or commercial projects, staged payments or invoicing terms can be arranged upon agreement.

✅ Yes — we handle the full removal and disposal of all old frames, glass, and waste materials as part of our service, leaving your site clean and clear. 

✅ Yes — all work is carried out by our skilled, qualified, and trained professionals, with up-to-date certifications in health and safety, manual handling, and more.